Need help with KatchIt!? We're here for you. Check the frequently asked questions below or contact us directly.
For questions, bug reports, or feedback, reach out to us via email. We typically respond within 24 hours.
Email: support@katchit.appTap "Create Game" on the home screen, choose your categories and game mode, then share the game code with your friends so they can join.
No. You can play without an account. Creating an account (via Google, Apple, or email) lets you sync your progress and cosmetics across devices.
In Solo mode and AI Judge multiplayer games, your photos are sent to an AI service (Cloudflare Workers AI) that rates how well they match the category. Only the photo and category name are sent — no personal data.
Go to Settings > Account and tap "Delete Account". All your data will be permanently removed from our servers.
Try closing and reopening the app. If the issue persists, make sure you have the latest version installed. If it still doesn't work, email us at support@katchit.app with a description of the problem and your device model.
Go to Settings and tap "Restore Purchases". This will restore any previous in-app purchases linked to your App Store or Google Play account.